Does HubSpot send the first reply?
No. The reply sends from your domain after approval or an accepted rule.
Handoff
HubSpot is not the reply
Creating a contact does not answer the form. The reply is approved and sent from your domain. The contact is a later copy.
Creating a contact does not answer the form. The reply is approved and sent from your domain. The contact is a later copy.
| Record | What it is | What it is not |
|---|---|---|
| Contact | A copy a workspace may create later | The reply |
| Form | Answered in the inbox | Answered by creating a contact |
| Score | Stays on the lead | A field HubSpot did not collect |
Related
Questions
Does a score of 80 change the HubSpot handoff?
A score of 80 or above raises an alert. It does not send the reply, and it does not write into HubSpot by itself.
Can a partial be copied to HubSpot?
A partial is kept only with consent to save. Copying it onward still requires that consent.
Where should a HubSpot form be audited?
On the form itself. The handoff does not explain which field people leave.