Does Gmail send the first reply?
No. The reply sends from your domain after approval or an accepted rule.
Handoff
Gmail is not the reply
A Gmail mailbox is not the lead record. The reply sends from your domain after approval or an accepted rule.
A Gmail mailbox is not the lead record. The reply sends from your domain after approval or an accepted rule.
| Record | What it is | What it is not |
|---|---|---|
| Reply | Sends from your domain | A send from a personal mailbox |
| Record | Stays on the lead, with source and score | A thread that drops the source |
| Approval | A person sends it, or an accepted rule does | Whoever has the inbox open |
Related
Questions
Does a score of 80 change the Gmail handoff?
A score of 80 or above raises an alert. It does not send the reply, and it does not write into Gmail by itself.
Can a partial be copied to Gmail?
A partial is kept only with consent to save. Copying it onward still requires that consent.
Where should a Gmail form be audited?
On the form itself. The handoff does not explain which field people leave.