Does Twilio send the first reply?
No. The reply sends from your domain after approval or an accepted rule.
Handoff
Twilio is not the reply
Twilio can carry a text when the workspace is set up for that channel. Responser does not send an SMS on its own.
Twilio can carry a text when the workspace is set up for that channel. Responser does not send an SMS on its own.
| Record | What it is | What it is not |
|---|---|---|
| Channel | Only if consent names that follow-up | An SMS by default |
| Recovery | One message | A sequence of texts |
| Reply | From your domain when it is email | A text that skips approval |
Related
Questions
Does a score of 80 change the Twilio handoff?
A score of 80 or above raises an alert. It does not send the reply, and it does not write into Twilio by itself.
Can a partial be copied to Twilio?
A partial is kept only with consent to save. Copying it onward still requires that consent.
Where should a Twilio form be audited?
On the form itself. The handoff does not explain which field people leave.