Does Slack send the first reply?
No. The reply sends from your domain after approval or an accepted rule.
Handoff
Slack is not the reply
Slack can carry an alert. It is not the reply, and it is not sent instead of approval.
Slack can carry an alert. It is not the reply, and it is not sent instead of approval.
| Record | What it is | What it is not |
|---|---|---|
| Alert | Raised in the inbox at a score of 80 or above | A chat message in place of the reply |
| Reply | Sent from your domain | A Slack post |
| Source | Kept on the lead | Lost once the message is forwarded |
Related
Questions
Does a score of 80 change the Slack handoff?
A score of 80 or above raises an alert. It does not send the reply, and it does not write into Slack by itself.
Can a partial be copied to Slack?
A partial is kept only with consent to save. Copying it onward still requires that consent.
Where should a Slack form be audited?
On the form itself. The handoff does not explain which field people leave.